Know Before You Go

• Please read our Rules & Regulations for our Backstage Safari program.
• Safety: For the safety of our animals, guests may be asked to wear masks and gloves while participating in Backstage Safari.
• Groups: The maximum group size is 10. The minimum group size for the tour to operate is two. Participants must be 6 years of age or older. At least one adult is required per two children under the age of 16.
• Accessibility: Backstage Safari will require participants to use stairs and steps and to walk, bend and stoop for portions of the experience. If you require any special accommodations, please call 469.554.7501 in advance so that we may make appropriate arrangements.
• Cancellation Policy: The Dallas Zoo’s Backstage Safari is a very popular program with limited availability. It is an outdoor, all-weather event, and the Dallas Zoo reserves the right to cancel or modify the program for any reason, including inclement weather, animal health, and/or safety concerns. In the event of a weather cancellation, the Dallas Zoo will notify participants as early as possible, but no later than two hours prior to their scheduled program. Every effort will be made to reschedule your Backstage Safari for a later date.

  Participants canceling more than seven days from their scheduled program will be refunded their full payment, minus a $25 cancellation fee per person. Due to the high demand and limited availability, there will be no refunds issued for participants canceling within seven days of their scheduled program.