General Information

We prefer to limit in-and-outs, but you may return to your vehicle if you forgot something you need.

The time on your ticket is meant to be your window for arrival at the Zoo. We ask that you try to arrive as close to that timeframe as possible.

If you’re not able to do so, we will accommodate your same-day arrival as best we can given crowds. We ask that you contact Guest Services at (469)-554-7501 or email tickets@dallaszoo.com to reschedule if you need to adjust the day of your visit. 

The Dallas Zoo tickets are non-refundable; however, we are happy to exchange your tickets to visit another day.

Please contact Guest Services at (469)-554-7501 or email  tickets@dallaszoo.com for assistance. 

We do offer additional discounts days and programs. All available discounts are listed on our website. Please visit Buy Tickets to view available discounts. 

As a member of your local AZA-accredited zoo or aquarium, you gain access to discounted admissions to other AZA-accredited zoos and aquariums that choose to participate in the Reciprocal Admissions Program. The Dallas Zoo is an AZA-accredited zoo.

Click here for more information. 

The Dallas Zoo is open rain or shine, so we encourage guests to check the forecast before purchasing tickets.

For extreme weather conditions, please check our social media channels or look for an email from the Zoo for any operational changes. 

Dallas Zoo events are rain or shine unless severe weather permits. In the case of extreme weather and the event is cancelled or rescheduled, we will notify attendees. 

If you do not receive a notification regarding a cancellation or rescheduling due to the weather, please plan to attend your favorite Dallas Zoo event.

Be sure to follow us on social @DallasZoo for event updates. 

Our animals are on special diets, so outside food is not permitted for feeding the animals. Guests may purchase special items from the Zoo to feed the giraffes, Galapagos tortoises, and the birds at Birds Landing in the Lacerte Family Children’s Zoo.

If you do not see the animal of your choice, unfortunately, feedings are not available. 

When temperatures reach triple or negative digits, some of our animals might retreat to their barns.

We ask all guests to respect the animals and their decision to roam about their habitats. 

You can join the Dallas Zoo membership program:

• By visiting the Membership page. 
• By calling 469.554.7400.
• By stopping by the Membership Booth at the front gates at the Zoo. 

If you have any Dallas Zoo membership related questions, please email Members@DallasZoo.com.

We are happy to accept donations. Please visit Donate to the Zoo to learn more about how to make a donation to the Zoo.

If you need further assistance, please call 469-554-7420 or email Development@DallasZoo.com. 

We love our volunteers! Visit our volunteers page to see our adult and youth volunteer opportunities.

The Dallas Zoo welcomes groups and organizations throughout the year for WILD field trips. Visitors of all ages can spark and maintain their interest in animals, the environment, science, and more!

Head to our Field Trip Planner page to plan your trip and review our FAQs.

If you need additional assistance, contact our Education team at education@dallaszoo.com.

Thank you for your interest in joining our team. Please visit Careers to learn about job opportunities at the Dallas Zoo. 

Neither drones or stand-up scooters are allowed in the zoo, for the safety of guests and animals.

To reduce exposure to secondhand smoke to our guests, animals and staff and ensure a good experience for all guests, smoking and vaping will not be allowed inside the Dallas Zoo. Guests may smoke only in designated areas, which are located more than 25 feet from both the Main and South entry gates. Hand stamps will be provided to ensure easy re-entry. Should you observe a guest smoking, please report it to a Zoo employee, and we’ll address the situation.

No. Under state law, the Zoo is considered both an amusement park and an educational institution, so concealed weapons aren’t allowed, even for licensed holders of concealed handgun permits.